Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use Arcane Monitor.
Table of Contents
1. Information We Collect
Personal Information
When you use our services, we may collect:
- Email Address: Required for newsletter delivery and account communication
- Name: Optional, used for personalization of communications
- IP Address: Collected automatically for security and analytics purposes
- Browser Information: User agent, referrer, and other technical data
- Usage Data: How you interact with our website and emails
Automatically Collected Information
We automatically collect certain information when you visit our website:
- Page View Data: Pages visited, time spent, navigation patterns (with your consent)
- Device Information: Device type (mobile/tablet/desktop), browser type, operating system
- Session Data: Unique session identifiers for analytics purposes
- Referrer Information: How you arrived at our website
- Cookie Consent Choices: Your cookie preferences and consent decisions
- Support Interactions: Support requests and communications
- Email Subscriptions: Newsletter signups and preferences (with your consent)
- Google Analytics Data: Standard website analytics (with your consent)
2. How We Use Your Information
We use your information for the following purposes:
Analytics and Performance
- Website Analytics: We use Google Analytics and our own analytics system to understand how visitors use our website, which pages are most popular, and how users navigate through our site
- Performance Monitoring: We track page load times, user engagement, and technical performance to improve our website
- User Experience: We analyze user behavior to optimize our website design and functionality
- Cookie Consent Management: We track your cookie preferences to ensure we only collect data you've consented to
📧 Email Communications
Send you newsletters, product updates, and important announcements about Arcane Monitor.
🚀 Service Improvement
Analyze usage patterns to improve our website, features, and user experience.
🔒 Security & Fraud Prevention
Monitor for suspicious activity and protect against unauthorized access.
📊 Analytics & Insights
Understand user behavior to optimize our marketing and product development.
⚖️ Legal Compliance
Comply with applicable laws, regulations, and legal processes.
3. Data Storage & Security
Data Storage
Your data is stored securely using industry-standard practices:
- Encryption: All data is encrypted in transit and at rest
- Secure Servers: Data is stored on secure, monitored servers
- Access Controls: Limited access to authorized personnel only
- Regular Backups: Automated backups with secure storage
Security Measures
We implement multiple layers of security to protect your information:
- SSL/TLS encryption for all data transmission
- Regular security audits and vulnerability assessments
- Multi-factor authentication for administrative access
- Intrusion detection and monitoring systems
- Employee training on data protection best practices
Note: While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
📋 Access
Request a copy of the personal information we hold about you.
✏️ Correction
Request correction of inaccurate or incomplete information.
🗑️ Deletion
Request deletion of your personal information (right to be forgotten).
⏸️ Restriction
Request restriction of processing of your personal information.
📤 Portability
Request transfer of your data to another service provider.
🚫 Objection
Object to processing of your personal information for certain purposes.
Easy Unsubscribe
You can unsubscribe from our emails at any time:
- Click the "Unsubscribe" link in any email we send
- Visit our unsubscribe page
- Contact us directly at privacy@arcanemonitor.com
Analytics Data Control
You have full control over analytics data collection:
- Cookie Consent: Use our cookie banner to choose which types of data we can collect
- Analytics Opt-out: You can disable analytics tracking while keeping essential website functionality
- Marketing Opt-out: You can opt out of marketing data collection while allowing analytics
- Data Deletion: Contact us to request deletion of your analytics data
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs) for EU data transfers
- Adequacy decisions where applicable
- Binding Corporate Rules for intra-group transfers
- Certification schemes and codes of conduct
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
9. Policy Changes
We may update this Privacy Policy from time to time. When we make changes:
- We will update the "Last Updated" date at the top of this policy
- We will notify you via email for significant changes
- We will post the updated policy on our website
- Continued use of our services constitutes acceptance of the updated policy
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
🌐 Website
📋 Data Protection Officer
For GDPR-related inquiries, contact our Data Protection Officer at dpo@arcanemonitor.com
Response Time: We aim to respond to all privacy-related inquiries within 30 days.
Questions About Your Data?
We're committed to transparency and protecting your privacy. Contact us if you have any questions or concerns.