🆘 Support Center
We're here to help! Get in touch with our support team for assistance with any questions or issues.
🆘 Contact Support
Need help? Send us a message and we'll get back to you as soon as possible.
Other Ways to Reach Us
“If you don’t hear back from support within 48h, please reach out on Discord
DiscordFrequently Asked Questions
How quickly will I receive a response?
We typically respond to support requests within 24 hours. For time-critical issues, reaching out on Discord is often the fastest way to get eyes on urgent problems.
What information should I include in my support request?
Please include as much detail as possible: error messages, steps to reproduce the issue, your browser/device information, and any relevant screenshots.
Can I track the status of my support request?
We'll respond directly to your email address. You can reply to our response to continue the conversation and track the status.
What if I have an urgent issue?
For urgent issues, please go directly to Discord and DM staff. This is the fastest way to get eyes on time-sensitive problems.
Do you offer phone support?
Currently, we provide email support only. This allows us to provide detailed, documented responses and maintain a record of all communications.
What if I need to follow up on my request?
Simply reply to our email response to continue the conversation. This helps us maintain context and provide better assistance.
Other Ways to Reach Us
Response Time
We aim to respond to all requests within 24 hours
Monday - Friday, 9 AM - 6 PM ESTEmergency Support
For critical issues affecting service availability
Reach out to Arcane directly on Discord